I’m conscious that it’s been a long time since I’ve posted. Since the New Year I have been very busy working with http://www.chelvertonam.com/ running a light manufacturing business, part of their private equity portfolio. It’s been a fascinating project with lots to learn, from how to speak Geordie to working with an invoice finance facility in a tough market with retail customers in the doldrums. I’ll post more in due course.
A wee snippet from the results of the survey which we conducted last summer: 67% of respondents picked Customer Satisfaction as 1 of their top 3 measures of long-term success for a business. Operating profit was picked by 52% & turnover by 44%. Shareholder value was only rated by 14%.
I’ll be in touch again before too long.
